Beautifully handcrafted in Staffordshire

Shipping, delivery & returns.

Shipping.

Our standard Shipping is via Royal Mail 48 Hour Signed For delivery at a flat rate cost of £4.99 per item.

International shipping.

We currently do not ship outside of the UK, nor to the Channel Islands.

Additional delivery information.

The delivery period in which you will receive your order is approximate, but we aim to get your products to your door within 2-4 working days.

Your purchase will be sent to the address provided by you when you placed your order unless a change of address has been requested and confirmed by us.

Orders will be sent Royal Mail 48h (Tracked and Signed For) and we aim to dispatch your order within 24 hours of the order being placed (not including weekends). Orders placed after 3pm on a Friday will be despatched on the following working day.

We cannot be held responsible for non-delivery of orders subjected but not limited to natural disaster, postal/delivery/courier strikes/disagreements. Wade Ceramics will not be responsible for any loss consequential or otherwise in particular but not limited to loss of profit, damages or costs resulting from a delay in delivery for whatever reason.

Refunds and returns.

Our refund and returns policy will last for 30 days. If 30 days have passed since you received your delivery, we are unable to offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and your order number. Please click HERE to download our Returns, Refunds & Exchanges Form to begin the return, refund or exchange process. Please do not send your purchase back to the manufacturer.

Please note that there are certain situations where only partial refunds are issued:

  • Any item not in its original condition, is damaged or missing packaging for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

When your request for a refund is validated, your refund will be processed, and a credit will automatically be applied via your original method of payment, within 10 working days.

You will be refunded the purchase price that you paid for the item, less the initial delivery charge.

Late or missing refunds.

If you have received notification that you were eligible for a refund, but haven’t received monies after 10 working days, please check your bank account or your credit card statement.

If you paid by credit card, please contact your credit card company in the first instance; it may take some time before your refund is officially posted.

If you paid by debit card, please contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Sale items.

Only regular priced items are eligible for a full refund. Sale items cannot be refunded nor exchanged.

Exchanges.

We will replace items if they are defective, damaged or not suitable for the purpose for which they were intended. If you wish to begin the exchange process, please click HERE.

Refunds and returns shipping costs.

It is the customer’s responsibility to pay for return shipping costs.

Shipping returns.

To return your product, you should follow the Returns, Refunds or Exchange process (as detailed above) and include all documentation within the original packaging.

Mail your product to: The Original Gluggle Jug, Wrea Green Distribution, Unit 1 Brook Mill, Station Road, Wrea Green, Preston, PR4 2PH.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

For product enquiries, email us at [email protected].

For questions related to refunds, returns and exchanges, email us at [email protected].

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